Passion. Webster defines it as an intense or violent emotion. Society defines it as an all consuming channel of activity. Perhaps you define your passion by your attitudes.

Attitudes are everywhere. They motivate, inspire, encourage, tear down, disable, and so much more. It doesn’t matter what you think your attitude looks like; all that matters is what they think it looks like!

We learn from everyone with whom we come in contact…good and bad. Take a hard look at what inspires and motivates you and prepare to be surprised.

You’ll pause. You’ll ponder. You’ll laugh out loud. Attitudes of Appreciation, Partnership, Acceptance, Perseverance and Self-Assurance serve to inspire businesses and individuals alike.

(up to 75 minutes)

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 Explore this hilarious look at traits of a leader. Understand why the oldest, most tenured, or senior ranking person is not always in charge. Find workable tools to use when you are caught in the middle between someone who wants to be in charge and their reluctant followers.

Modules include…Pump ‘em Up; Leading With Attitude; Self-Mastery – Bringing the Talent Together; The Changing Expectations - Yours, Your Employees, Your Customers; Where Are All Your Followers?; and more.

(up to 75 minutes)

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"Seven Great Habits That Won't Work Anymore"

 The drive to win helped get you where you are. Why would you consider changing? CEOs and Board Members are often naturally competitive. There's nothing wrong with that. It is a problem, however, when we focus on winning when that’s not what counts or when no one is counting. See how this "flaw" effects our success in other areas.

Are you building a solid team or encouraging sucking up? Are you providing explanations or excuses? Are you open to other's insight or do you punish the messenger? Now is the time to identify what may be holding you back. Learn seven steps to becoming a better you, building better relationships, and creating a better company.

(75 minutes)

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“You are THE Difference”

 You are different. Well, that’s what all the advertising says, anyway. But how are you different? You say you treat everyone the same. Why would you do that? They are not the same! You call them by name. So what? Everyone calls me by my name. You say you care about getting it right. But right for whom? You say you’re a step above. But how do you maintain your focus? How do you keep from getting caught up in what the other guy is doing?

Reconnect with your passion. Refocus your mission. Return to your first love. Employees are THE difference. Own it!

You get to write the script. Let it be for everyone who walks away, signs off, or hangs up to say, "WOW! I'll never do business with anyone else!" 

(up to 60 minutes)

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 When we experience outstanding service, we may tell one or two people about it. When we have an unpleasant situation, many of us share that with as many as twenty people. People will talk about your service, however, you get to write the script. Making the connection is the beginning of unimaginable service.

But this isn’t about us. It’s about them! Service isn’t about our product of the month. It isn’t our awesome brochure or winning web site. Service is about what puts one particular customer in a better financial situation. Service is preparation. It’s listening. It’s being aware of opportunities. It’s job knowledge and passion for one person.

Modules include…Exercises for the Tough Stuff: Words that Sound Better to Their Ears; 5 Irritating Practices that Make Others Cringe; 3 Secrets to Courtesy, Cooperation and Consistency; Getting Your Message Across; the Resilient Tone of Voice; Phrases that Always Produce a Negative Response; 5 Stumbling Blocks to Effective Communication; and more!

You get to write the script. Let it be for each person to walk away, sign off, or hang up saying, “WOW! I’ll never do business with anyone else!”

 (90 minutes – 5 hours)

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“Unimaginable Service: It Just Keeps Getting Better!”

 Even in this electronic age, consumers continue to want that personal touch. Survey after survey confirm many of them want to come in, call in, somehow communicate with us directly. We are available, intent on meeting or exceeding their expectations. Is it enough? How do you meet or exceed expectations when we don’t know what they are? What makes members come in and come back? Does coming back mean they are delighted with our service?
 
Service is a relationship business. Appropriate body language and listening techniques are critical to confirm our interest in the financial well-being of our members. Revisit, refresh, or revise your conscious, or unconscious, decisions in the use of non-verbal communication, word choice, and listening skills. Determine 4 response methods which will generate feedback and interest in listening.

Unimaginable service doesn’t end when they walk away or hang up. Identify areas that affect your ability to absolutely delight your members. Take 5 steps to engage them. Find 6 tips for taking interest. Identify 7 behaviors guaranteed to frustrate members ~ often to the point of never returning. Master 8 stress management tips to use when confronted by those who push, pull or prod.  

(up to six hours)

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 Can you believe how bad we are at listening? While others are sharing their insight and information, our minds wander off to the kids’ ballgames, our to-do list, or our response to the subject at hand. Your group will roar with their new awareness of the excuses we make and how they interfere with our desire to understand.

Modules include…10 Worst Excuses For Not Listening; 5 Tips for Effective Listening; Traits of a Great Listener; Getting Interested in Interest; and Effective Feedback.

(great for up to 90 minutes)

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 Have you ever walked in to a room full of strangers and froze? Do you look for a familiar face and spend your time socializing, instead of prospecting? Are you uncomfortable exchanging business cards or offering a handshake? This recovering wallflower went from zero business contacts to over 2000 in less than five years, and was named Business Development Professional of the Year by a national trade association.

Modules include…The Power of Preparation; Greeting Strangers; Developing an Aura of Power and Influence; Roarin’ Rolodexes; Separating Yourself From Monopolizers; A Servant Heart; Fabulous Follow Up; and What To Do When It Doesn’t Work.

(perfect for a 90 minute session; a 25 minute speech; or a full day hands-on session)

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 When your company reaches out to involve volunteers in boards, committees and councils, as your employees step out into the communities and assume leadership roles, as you work to enhance a cross-training environment where staff members step up and say “Sure, I’ll do that,” the unknown factor is usually their vision.

Sally Koch said, “Great opportunities to help others seldom come, but small ones surround us every day.” When volunteers serve an organization, the attitudes they bring to their servant roles directly effect the success of the group and the mission of the organization.

Learn the value of Learning and Listening, balance the Requirement of Commitment and Action, embrace the Diversity of Talents and Opinions, and adopt an Attitude of Servanthood. Your volunteer group and your company may never be the same!

(90 minutes)

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“Attracting Volunteers: Magnetize Your Company”

According to Webster, magnetize means to exert an irresistible influence upon something. Learn three expectations of prospective volunteers. Learn five ways to attract volunteers to your organization.

Looking for Board members, Committee members, volunteers in general can be exhausting. Your contacts are busy. Why would they want to spend their free time helping you? Because you are irresistible!

(up to 75 minutes)

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 Has the company adopted a “sales culture?” Do you smell mutiny among the ranks? Is the mumbling and grumbling taking on a life of its own?

No one likes to be sold to, yet everyone loves to buy. Your position in the company is not that of a salesman. You are a solution provider! When customers see you as knowledgeable and concerned, they will look to you for suggestions. Your focus is to put ONE person in a better situation.

Identifying problems and matching them to products and services takes focus.

When another grandmother approaches your station with pictures, don’t sigh or huff. Hey, here’s an opportunity to get those babies set up with their own savings accounts or into new playground equipment! Focus also allows you to control the interaction.

In our time together, you’ll discover techniques to use when you take responsibility for attitudes, yours and the customer’s, and learn to mirror for effectiveness. You’ll walk away with a clear focus. And you still won’t be a salesman!

(90 minutes)

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“Mining the GOLD in Your Team”

 Let's go West in search of GOLD! Journey to the trails and caves of Superstition Mountains, AZ in search of the Lost Dutchman's Gold Mine and let's "mine as much gold as we can." What is gold to you? Maybe it's results, goals or accomplishments. Maybe it's human capital, ideas for innovation or member retention. Discover what is getting in your way of mining as much gold as we can. Observe teamwork like you've never seen it before.

 Organizations need high-impact tools to improve communications, teamwork and leadership. Experiential exercises and action learning have proven to be of great benefit when directly linked to business issues. Impacts are long-term and participants have fun.

 This simulation is a memorable and powerful experience. Participants will focus intense energy on generating solutions and planning for resource consumption. In particular, it often generates collaboration and communication behaviors that link to real organizational improvement opportunities. And you don't get wet!

  (Plays and debriefs in three hours)

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 Everybody wants cross training! The supervisors want a ready source of relief. The employees want opportunities for advancement and a change from their routine. The customers want one person who can answer their questions. So how do we determine that we’re getting the maximum return on our investment of time and energy?

With promotions, growth and relocations, cross training may be a constant in your day. Discover a few critical ingredients to awesome cross training.

Modules include Tenure or Talent – Who is chosen for the task?

Anxiety or Aptitude – What does the task require?

Burden or Balance – Making time is more than a schedule

Echo or Educate – Are you developing a working knowledge?

Trifling or Triumph – What’s the real value of the training?

(up to 75 minutes)

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"Your Professional Image – One Neat Package"

 Researchers tell us that impressions are formed within eight seconds of meeting someone for the first time. Before we open our mouths, they decide our position, education, financial status, authority, care level, abilities, etc. All of this is accomplished by our body language and style.

Through style, we express the positives of who we are or strive to be. We reflect self-confidence and self respect within the guidelines of the world in which we live or work. It’s through style that we project our image.

Discover the traits that make up your image. Learn proven techniques to improve your listening skills, your professional appearance, your attitude. Break out of the mold if you choose, but know the risk ahead of time!

(up to 75 minutes)

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“Business Development: Taking It To the Streets”

 Whether you are new to the position or a tenured BDO, you won’t want to miss a minute. You are the face and often the voice of the company to most potential customers in your area. Come get energized or re-energized to tell your story.

Learn to make the room work for you. Get the most out of your partnerships. Pique their interest in your products and services. Set the room to get the maximum attention. Make the best impression while leaving a lasting impression. Business development is more than doughnuts and a smile!

(up to nine hours)

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 Your trade show expos are a huge part of your annual conventions. Exhibitors depend on the opportunities to meet your participants and expand relationships. You depend on the revenue. Would you like to get more out of them?

Before your next event, offer your exhibitors tips and techniques on how to make great first impressions and get more out of their time there. Help them learn to meet, greet and welcome, without expecting to give a sales presentation in three minutes or less. This is the time to plant seeds of interest. The harvest will come later.

Get a sponsor and have Becky speak during your exhibitors luncheon before the event. Have her deliver a mini-seminar the day before. Think about it. How can you enhance the quality of the time offered?