• Is your telephone the company lifeline?
• Have you noticed a lack of courtesy lately?
• Do you ever wonder if your customers are as thrilled with your business relationship as you are?

Do you have 30-45 minutes in a meeting and a group to educate and motivate? Maybe you need a three hour program on telephone etiquette or enlarging your circle of influence? Want to mine the ideas of your group and you’re just too close to the pain? What would meet your need?

Your group is one-of-a-kind and they expect to hear stories and suggestions that actually address their need. You deserve a professional who delivers with encouragement and makes you a (s)hero.

If you offer a product or service, your expertise is judged based on the customer’s perception of your interest. Telling the representative to smile when answering the phone or the sales associate to offer a firm handshake when meeting a client isn’t enough. So how do you improve the perception of your service?

Becky works with companies and individuals who recognize that the difference is in the delivery. Courtesy, concentration, and concern are all necessary to the delivery. A frown and a furrowed brow don’t convey interest. So how do you show it?

A nod with eye contact is a welcomed greeting when you’re busy. The old saying, “If you’re having a good time, tell your face!” is relevant to your interest. Acknowledge and welcome your customers! And there is so much more.

• As you move through the halls, do you recognize counterfeit customer service? You know the type ... looks and feels a lot like the real stuff, but doesn’t quite deliver.
• Are callers responsible for cheering up your staff? “Are you having a bad day?” shouldn’t be a question from a caller. Is the signal you’re sending in sync with the desired outcome?
• Do you spend a lot of time talking to people who don't do business with you?
• Is your voice mail greeting as boring as your message?
• Does your staff resist your urging to ask for the business?
• Do your prospects and customers see you as "just another salesperson"?

Don’t settle for less. Make a lasting impression with a real success story.

For speaking, training, and facilitating, call Becky.

She Can Help!

Contact Information

Telephone

Nationwide: 800-576-6709

Upstate South Carolina: 864-967-3705

Postal address

P O Box 25475, Greenville SC 29616-0475 USA

Electronic mail